Floor Care Troubleshooting Guide
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Troubleshooting Guide

Initial Application Issues

   

  Finish Lacks Shine

Most
Likely

Least
Likely

Cause
Solution
Finish recoated too quickly. Allow floor to cure, continue buffing. If this doesn't work after one week, try deep scrubbing using Citrus Scrub 'N Shine (#525) and applying an additional thin coat of finish.
Finish applied too heavily. Allow floor to cure, continue buffing. If this doesn't work after one week, try deep scrubbing using Citrus Scrub 'N Shine (#525) and applying an additional thin coat of finish.
Insufficient number of coats applied. Top scrub finish using Citrus Scrub 'N Shine (#525) and apply up to four coats of finish. Note: This problem is ofter more evident on very porous floors such as concrete or old asbestos tile.
Unusually rough, uneven substrate (floor). Top scrub finish using Citrus Scrub 'N Shine (#525) and apply up to four coats of finish.
Finish dried too quickly. Top scrub finish using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish. Note: This is common when a large volume of air is blown across finish.
Dirty equipment or soiled floor. Always use clean equipment and thoroughly rinse floor before applying finish.
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Finish Is Ghosted Or Blushed

Most
Likely

Least
Likely

Cause
Solution
Finish recoated too quickly. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
Finish applied too heavily. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
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Finish Is Tacky

Most
Likely

Least
Likely

Cause
Solution
Finish did not dry (too humid). Allow floor to dry completely before opening to traffic. Finishing floors under very humid conditions ( >80%) is the main reason floors remain tacky. If humidity is high, make sure there is plenty of indirect air movement in the area that is being refinished.
Finish recoated too quickly. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one coat of finish.
Finish applied too heavily. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one coat of finish.
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Finish Streaked

Most
Likely

Least
Likely

Cause
Solution
Finish applied too thinly. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish. Be sure to use finish at recommended coverage rate.
Finish dried too quickly. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish. Note: This problem is common when a large volume of air is blown across finish.
Finish recoated too quickly. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish. Note: Mop drag is a good indication of this problem.
Finish applied too heavily. Top scrub using Citrus Scrub 'N Shine (#525) and apply an additional thin coat of finish.
Dirty equipment or soiled floor. Always use clean equipment and thoroughly rinse floor before applying finish.
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Finish Black Marks Excessively

Most
Likely

Least
Likely

Cause
Solution
Finish recoated too quickly. Allow floor to cure, continue buffing. If this doesn't work after one week, try deep scrubbing using Citrus Scrub 'N Shine (#525) and applying an additional thin coat of finish.
Finish applied too heavily. Allow floor to cure, continue buffing. If this doesn't work after one week, try deep scrubbing using Citrus Scrub 'N Shine (#525) and applying an additional thin coat of finish.
Finish not burnished frequently enough. Be sure to match correct finish with maintenance program. A harder finish may need to be used in areas of infrequent burnishing.
Finish applied too thinly. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
Finish has not fully cured. A softer finish like Eccothane (#274) takes longer to cure. Continue buffing. If this doesn't work after one week, try deep scrubbing using Citrus Scrub 'N Shine (#525) and applying an additional thin coat of finish.
Dirty equipment or soiled floor. Always use clean equipment and thoroughly rinse floor before applying finish.
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Finish Graying, Picking Up Soil

Most
Likely

Least
Likely

Cause
Solution
Finish recoated too quickly. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
Finish applied too heavily. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
Dirty equipment or soiled floor. Always use clean equipment and thoroughly rinse floor before applying finish.
Blacktop parking lot recently recoated. Deep scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish. Note: Parking lot contamination must be controlled through extensive matting and proper cleaning.
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Finish Swirls When Burnished

Most
Likely

Least
Likely

Cause
Solution
Finish not dry or fully cured. A softer finish like Eccothane (#274) takes longer to cure. Continue buffing using a soft pad until finish fully cures.
Improper floor pad selection. Use a soft, synthetic pad with a soft finish such as Eccothane (#274). Use a more aggressive pad with hard finishes like Durabrite® (#253), Pro-Brite™ (#290) and Pureshine™ 25 (#216).
Finish recoated too quickly. Allow floor to cure, continue buffing. If this doesn't work after one week, top scrub using Citrus Scrub 'N Shine (#525) and apply one coat of finish.
Floor pad not cleaned and turned enough. Be sure to keep pads free of debris and replace when worn.
Floor not properly dust mopped and cleaned prior to burnishing.  Always thoroughly clean floor before burnishing. 
Floor machine underpowered, misused or in need of repair. Properly maintained equipment will produce best results.
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  Finish Failed To Adhere To Floor

Most
Likely

Least
Likely

Cause
Solution
Excessive moisture in sub-floor. If moisture can't be controlled below the floor, water-based finishes will not adhere.
Standing moisture left on finish. Standing water will turn a finish milky and break its adhesion.
Flooring won't accept finish. Stone floor (such as marble) that was previously treated with acidic compounds will not accept finish.
Dirty equipment or soiled floor. Always clean equipment and thoroughly rinse floor before applying finish.
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Finish Is Foamy

Most
Likely

Least
Likely

Cause
Solution
Excessive use of mop wringer. Foam is created by vigorously wringing finish from mop. It works best to load mop with finish, then twirl and tamp into mop wringer by hand.
Unlined mop bucket that contains detergent residue. Make sure to always line mop bucket with a plastic liner before adding finish.
Careless dumping of finish in bucket. Make sure to slowly add finish to mop bucket to lessen foam.
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Furniture Sticks To Finish

Most
Likely

Least
Likely

Cause
Solution
Floor not completely dry before furniture was replaced. Allow floor to cure for one week. Carefully remove furniture by hitting the legs near the floor in a firm, horizontal direction. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
Furniture left in place while finish is being applied. Allow floor to cure for one week. Carefully remove furniture by hitting the legs near the floor in a firm, horizontal direction. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
High humidity slows drying/curing process. Allow floor to cure for one week. Carefully remove furniture by hitting the legs near the floor in a firm, horizontal direction. Top scrub using Citrus Scrub 'N Shine (#525) and apply one or two coats of finish.
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